Privacy Policy

1. Introduction

NoorFin Limited ("NoorFin", "we", "us", "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you visit our website or use our Shari'ah-compliant financial advisory services.

By accessing our website or engaging our services, you consent to the practices described in this policy. We encourage you to read this document carefully and contact us if you have any questions.

2. Information We Collect

We may collect the following types of information when you interact with us:

Personal Information You Provide

• Full name, email address, phone number, and mailing address
• Financial information relevant to our advisory services (e.g., income range, assets, investment goals)
• Communication preferences and inquiry details
• Information you share through our contact forms, consultations, or correspondence

Information Collected Automatically

• IP address, browser type, device information, and operating system
• Pages visited, time spent on our site, and referral sources
• Cookies and similar tracking technologies (see our Cookies section below)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our Shari'ah-compliant financial advisory services
• To respond to your inquiries, consultation requests, and support needs
• To personalise your experience on our website
• To send relevant updates, educational content, and service announcements (with your consent)
• To comply with legal and regulatory obligations
• To detect, prevent, and address fraud or security issues

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Protection

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure servers and encrypted data transmission (SSL/TLS)
• Restricted access to personal data on a need-to-know basis
• Regular security audits and vulnerability assessments
• Staff training on data protection best practices

While we strive to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but will promptly notify you of any data breach that may affect your rights.

5. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors come from. Cookies are small text files stored on your device by your web browser.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function properly
• Analytics cookies: Help us understand how visitors interact with our site
• Preference cookies: Remember your settings and preferences

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

6. Third-Party Services

We may engage trusted third-party service providers to assist us in operating our website and delivering our services. These providers are contractually bound to protect your data and may only use it for the specific purposes we authorise. Examples include:

• Website hosting and analytics platforms
• Email communication and newsletter services
• Payment processing partners (for any fee-based services)

We are not responsible for the privacy practices of third-party websites linked from our site. We encourage you to review their privacy policies before providing any personal information.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your data, subject to legal retention requirements
• Restriction: Request that we limit the processing of your data
• Portability: Request a machine-readable copy of your data
• Objection: Object to the processing of your data for direct marketing
• Withdrawal of consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details below. We will respond to your request within the timeframe required by applicable law.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please reach out to us:

We aim to acknowledge all privacy-related inquiries within 5 business days and resolve them within 30 days.